linuxaudio.org

On Sunday 24 July 2005 21:30, Christoph Eckert wrote:

quoted text
> > > I think it's great if "normal users" enter the free

> > > software world, but those should perhaps use the software

> > > only and shut up ;-) ?

> >

> > or file helpful bug reports. most of them come from an

> > operating system that was claiming to be their bitch. with

> > gnu software, its a symbiosis. we are each others bitch. ;)

>

> Filing bugreports is a difficult task. Not every user is able

> to file valuable reports.

in the beginning. when we introduced a bugtracker in my company, people were

initially crapping in our bugtracker as if we might have a magical third eye

that allows us to read their minds.
i used to append a link to

http://www.mozilla.org/quality/bug-writing-guidelines.html to the bug report,

which improved the quality of bug reports drastically.
--

-- leonard "paniq" ritter

-- http://www.paniq.org

-- http://www.mjoo.org